Strategic Account Manager - E-Commerce

Hong Kong
9 Sep
Technology - Internet/ E-commerce/ Marketplace
Work arrangement
  • Leading E-commerce with strong presence in Hong Kong
  • A driven, fun, professional and fast growing team
  • 5 years of account management / customer success experience

Company Summary 

Our client is a leading ecommerce company with a strong presence in Hong Kong. They are currently looking for a Strategic Account Manager to join their Account Management team under the Commercial Department. 



  • Manages a portfolio  with a focus on building lasting relationships to increase our unit economy profitability and advertisement revenue, and accelerate business engagement 
  • Formulates growth strategies with solid data background to maximise portfolio revenue and enhance brand market presence 
  • Work closely with internal departments on operations and business growth project execution
  • In-depth analysis of commercial, operational performance metrics to optimize performance and drive revenue growth
  • Account relationship management for retention and partnership development ; Forecast and track monthly and quarterly strategic account metrics 
  • Daily management of partnered marketing campaigns, BAU promotions, incoming inquiries of operational cases with respective operation team for execution & task delivery 



  • Minimum 5 years of experience in account management / customer success /  sale operations 
  • Ability to analyse data with actionable insights 
  • Excellent communication and interpersonal skills; Must be fluent in Cantonese and English, Mandarin is a plus 
  • Must be familiar with Excel , Pivot table , Vlookup ; Knowledge in Salesforce / Power BI /Tableau preferred
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