Senior Customer Success Manager

26 Jul
Technology - SaaS
Work arrangement
  • Reporting to the CEO
  • Financial services experience
  • Strong CRM experience

About the role:

• Establish and manage the relationship with our partners, including technical integration with our platform • Drive partner retention and revenue growth through increased adoption of the platform features and products • Develop customer engagement and marketing campaigns, and showcase new  products and features that may be relevant • Engage with partners to understand their business objectives, develop their loyalty & marketing strategy and lead execution to realize the full value of our platform • Build the insights strategy over time for the partners • Define the success criteria and performance targets across agreed business plans with partners on an ongoing basis • Identify key business areas where programme data insights can add value for deeper engagement with partners • Continuously champion new opportunities and initiatives to deepen the partners’ commitment to the programme • Collaborate closely with our Brand Marketing, Engineering and Product teams to support our partners’ business needs and expansion opportunities. • Marshal resources across the organization as needed to support and help resolve partner issues • New partner acquisition You should have:

• Minimally 5 years of working experience in account management, business development, customer success, partnerships, sales or equivalent role • Solid understanding of Customer Relationship Management (CRM) in Financial Industry • Proven track record of B2B account management in financial services is a must • Comfortable with technology and agile product development processes • Knowledge of the retail, financial services predominantly in credit or debit cards and/or loyalty industry's latest trends and technologies • Strong understanding of enterprise SaaS, PaaS markets, particularly for loyalty, marketing and CRM solutions • Familiarity with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts • Demonstrated experience in engaging and influencing external partners • Exemplary communication and interpersonal skills • The ability to perform in ambiguous, low control yet fast paced environment • Self-driven mindset and always eager to learn • Experience working in a startup environment will be an added advantage

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