Project Director / Service Delivery Director (public sector)

Hong Kong
16 May
Technology - Consultancy
Work arrangement
  • Experienced in managing public sectors' projects
  • 15+ years of experience with strong application development background
  • Team management experience

My client is a leading technology consultancy company specializing in providing innovative solutions to the public sector. They are known for delivering high-quality services and drive digital transformation for clients. My client is currently seeking a highly skilled and experienced Project Director / Service Delivery Director to join the team and lead the successful execution of government-related projects.


  • Set strategic directions for the service delivery team, aligning them with the organization's business objectives.
  • Lead and motivate teams to achieve departmental targets and deliver revenue and profit goals for key client accounts.
  • Collaborate with the customer solution team during pre-tender, tender, or trial stages to secure new contracts.
  • Manage a team of project directors and managers, ensuring timely and cost-effective delivery of services.
  • Work closely with Line of Business (LOB) teams to ensure the availability of qualified resources for project requirements.
  • Foster responsive and strong relationships with customers, implementing effective problem reporting, escalation, and resolution processes.
  • Manage risks and the impact of customer change requests, identifying implications for services, timelines, and costs.
  • Oversee the service support team, ensuring prompt resolution of system issues and proactive preventive measures.
  • Monitor and control the budget, optimizing costs to maximize revenue and margin.
  • Provide feedback to service and product offering teams regarding competitive intelligence and opportunities for innovation.
  • Stay updated on emerging technologies applicable to the sector and collaborate with LOBs to build relevant engineering capabilities.
  • Implement technology risk and control frameworks for the team.
  • Cultivate strong partner relationships with key vendors and contractors to meet client requirements.


  • Degree in Engineering, Computer Science, or a related discipline.
  • Minimum of 15 years of experience in the IT industry, with a strong track record in project management, preferably in the government sector.
  • Excellent communication skills and ability to collaborate effectively with executive-level and management staff.
  • Client-focused mindset with exceptional organizational and project management capabilities.
  • Proven ability to lead multiple teams and deliver robust IT services.
  • PMP certification and ITIL certification would be advantageous.
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